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blog large image - Service with a smile takes on a whole new meaning

Service with a smile takes on a whole new meaning

If you’ve visited Pacific Gympie over the past few months you may have noticed the construction. We recently combined our Opposite Lock and Goodyear store fronts and service desk to make it easier for you to browse everything you might need under one roof.And those with a keen eye will have seen that there’s something happening with our service bays. So, if you’re not already aware our Service Centre has MOVED! Don’t worry though we haven’t gone far… we’ve moved next door into a newer, larger and more comfortable space. But why move? Well, we were beginning to out grow our existing space and we’ve been hearing from our customers that they’d like more space to stretch out while they were waiting for their vehicles to be serviced. Plus, we’ve been in our current service building for almost 10 years. CAN YOU BELIEVE IT!? So, it was time for an upgrade. So, what can you expect? Well we wanted to build the new service centre with one goal in mind. Making our customers smile. So, to try and do that there’s a few changes you’ll likely see on your next service which we hope you’ll really like. 

New Service Drive-thru Drop-off 

So, to start with your drop off to the service department will be quicker and easier with our new driveway service lane. Simply drive into the service drive thru lane, stop at the door and our Service team will come out and book in your car, take your keys and park your vehicle. Next, you’ll be able to relax in our larger and more comfortable service lounge with new couches and a bigger seating area to take a rest in. And lastly, you’ll get a birds-eye view of our service area and service bays through the workshop window. Allowing you watch the progress of your vehicle’s service while you wait. 

Relax in the new lounge 

The new service lounge is just the beginning of the improvements we’ve installed. You told us you don’t like to have to wait to long for your service to be completed. So, to improve our service wait time and get you back on the road sooner we have installed more service bays, hired extra technicians and installed an extra QUICK service bay to reduce the time you spend without your car. With more quick service bays you’ll be able to book your car in for selected services, have it serviced, and be back on the road in 30 minutes. And of course, for those longer services we will still be providing a drop off service for you so that you can get to and from work or the shops while we take care of your car. But there is still one more surprise to come in our new service centre. 

“Just a Cappuccino and an oil change thanks” 

If you haven’t been in for a service recently you might not know about the move we’ve made to our new Service Centre next door. But those of you that have been in recently and who have a keen eye might have seen that there is still some construction going on in the service lounge. But what’s left to build? New service desk, check. Bigger lounge area, check. Drive thru service drop off area, check. So what are we up to? Well we’re excited to announce that in the coming months our service customers will have access to our all new coffee shop built exclusively Pacific Gympie customers. You’ll be able to enjoy your favourite choice of coffee from our customer only coffee lounge on your next service.